Refund policy

Returns, Refunds & Replacements

Due to the nature of research materials:

We do not accept returns once an order has shipped
Products cannot be resold after leaving our facility
Refunds are issued only if:

○ The product is not delivered

○ The order was damaged in transit

○ There was an error on our part

Any issue must be reported within 7 days of delivery with proof (photos/videos).

Frequently asked questions

Bionic Labs is a performance-focused peptide research brand founded by athletes.

We provide high-purity research peptides with an emphasis on consistency, documentation, and responsible sourcing.

All products are supplied for research and laboratory use only.

Our peptides are produced in reputable European laboratories that specialize in controlled synthesis and quality testing.
We will be openly showcasing our partner labs and documentation as we continue to grow - transparency is part of our foundation.

Because we purchase in high-volume order quantities, we are able to secure better pricing directly from production, which allows us to keep our retail prices lower than what most individuals would pay if ordering from laboratories independently.

We don’t inflate prices or present exclusivity as a marketing angle - the value comes from:

Efficient sourcing
Long-term supplier relationships
Smart logistics

This is how we ensure:

Consistent quality
Clear documentation
Fair pricing - without cutting corners

Our long-term vision is to establish our own laboratory, bringing even more control and transparency to the entire process.

Each batch is supported by:

COA (Certificate of Analysis)
Purity verification
Analytical testing data (HPLC / MS)

We focus on clarity and reliability, not marketing hype.

No.

Since the products are intended for research use, we do not offer application instructions, usage protocols, or personal recommendations.

We encourage individuals to do their research and consult qualified professionals when needed.

Currently:

SEPA Bank Transfer (EU)
Visa and Mastercard (choose option "Pay Now" in the Cart, under checkout button)

More payment options are being added as the brand expands.

We ship from within the European Union, which allows smooth and efficient delivery across EU member states.

International shipping is available, with customers responsible for understanding local import regulations.

Language

Language

Refund policy

Returns, Refunds & Replacements

Frequently asked questions